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Junior Level 1 HelpDesk Analyst

Date Posted: May 4
Type: Permanent
Wage: $37,000 - $42,000
Job Number: 8156
Location: Houston, TX

TITLE: Junior Level 1 HelpDesk Analyst

LOCATION: North Houston

TYPE: Direct Hire

SALARY: $37,000 - $42,000

SUMMARY:
Our client is looking for a Junior Level 1 HelpDesk Analyst for their team.

REQUIREMENTS:
- 0 – 1 year HelpDesk Experience
- Creating PO’s for computer equipment, software, renewals, etc. (Epicor)
- Working with Vendors regarding orders, invoicing issues, tracking renewals
- Managing cell phones, orders, provisioning
- Answering calls to help desk, managing and assigning tickets, to correct teams
- Setting up Cisco desk phones, assisting users with desktop support issues
- Communicating repetitive problems, or escalation when severe outages occur
- Client environment Microsoft Office 365, Cisco phones, Microsoft Intune mobile device

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