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IT Technician (Deskside support)

Date Posted: Feb 3
Type: Contract
Wage: $27.00 - $30.00/hour (DOE)
Job Number: 7716
Location: Houston, TX

TITLE: IT Technician (Deskside support)
TYPE: Contract (12+ months)
LOCATION: Galleria area, Houston
RATE: $27.00 - $30.00/hour

Description:
Based in Houston, TX, the IT Technician will provide technical services for all clients in the Houston Tower, manage the delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests.

Responsibilities:
· Provide Deskside Support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices
- Provide support to the walk-up "Tech Bar" counter
· Prioritize and manage technical support activities including the remediation of user IT issues
· Manage and maintain IT hardware inventory with authority to make procurement decisions
· Enhance and provide technology training for onboarding employees
· Assist as necessary with the onboarding of new employees
· Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
· Provide Workstation Support for Windows 10, iOS
· Diagnose problems with software configurations and Network (LAN) connectivity issues
· Provide support for remote users leveraging VPN when away from the office.
· Work with other IT Support Teams to coordinate resolution of Service Requests
· Provide A/V support, including Skype, TelePresence, ClickShare etc.
· Configure & Deploy Mobile Devices including iOS and BYOD platforms
· Work with Hardware/Software vendors to facilitate warranty work on company-owned equipment
· Manage Ivanti queue to achieve Service Level Agreements

Qualifications:

· 2+ years’ experience in Deskside support or similar role
· Proficiency in Microsoft Office application suite
· Awareness of IT Service Delivery methodology
· Strong written and verbal communication skills, client relationship skills, detail-oriented
· Education Required: College degree preferred

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