IT Manager

Date Posted: Sep 14
Type: Permanent
Wage: $100,00 - $110,000
Job Number: 8216
Location: Humble, TX

TITLE: IT Manager

LOCATION: Northeast Houston

TYPE: Direct Hire

SALARY: $100,00 - $110,000

Our client is adding an IT Manager to their technology team. You will manage the company’s technology operations, systems, and the implementation of new IT systems and policies. Ensures IT systems and people are effective and functioning within the limits of budget, time and specifications of the company. This is a very hands on technical role.

- Respond to ticket-based user requests for technical assistance in person, via phone, chat or email
- Diagnose and resolve technical hardware and software issues
research questions using available information resources
- Advise users and management on appropriate actions
- Log all user interactions in ticketing software
- Run regular checks on network and data security
- Manage Cisco, Aruba, and Sophos network systems
- Manage Sophos anti-virus and anti-malware systems
- Oversee all local technology operations (e.g., network security) and evaluate them according to established goals
- Analyze the business requirements of all departments to determine their technology needs
- Purchase efficient and cost-effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Build relationships with vendors and create cost-efficient contracts
- Manage all cloud operations, including DUO MFA, Azure, Help Desk System, and others
- Manage cloud-based email and productivity platforms
- Coordinate, manage and provide guidance to IT staff
- Manage all on site physical and virtual server environments
- After-hours management and maintenance as needed
- Excellent oral and written communication skills
- Strong learning skills
- Customer service oriented
- Strong problem-solving skills
- Ability to work and collaborate within a team
- Planning and organizing
- Attention to detail
- Stress tolerance
- Good multitasking abilities

- 2+ Years of proven experience as IT Manager or similar role
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Sound understanding of computer systems (hardware/software), networks etc.
- Experience in controlling information technology budget
- Excellent organizational and leadership skills
- Experience with server installation and maintenance
- Familiarity with database management best practices
- Knowledge of IT security best practices
- Experience with a variety of computer information systems
- Excellent attention to detail
- Problem-solving and critical thinking
- Ability to explain complex ideas in simple terms
- Knowledge and experience of customer service practices
- Experience with Sophos, Cisco, and SIEM security technologies
- Continually update knowledge and skills by studying industry trends, vendor-based training, and attending off-site seminars

- Bachelor’s degree preferred

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