IT Desktop Support Specialist

Date Posted: Apr 24
Type: Permanent
Wage: 75-85K
Job Number: 7513
Location: Houston, TX

JOB TITLE: IT Desktop | Support Specialist
LOCATION: Houston TX Westchase
TYPE: Permanent Salaried

SUMMARY: Architecture/Engineering/Construction industry client in Westchase Houston TX seeking someone for a full time salaried role.


- Help desk/desktop/software and network support
- A/V and VR support
- Troubleshoot support requests
- Deployment of equipment, software installs (imaging), upgrades, renewals and fixes
- Diagnose and resolve IT issues; provide guidance to other team members
- Ensure accuracy of information input in the device/software asset management systems
- Generate activity, equipment/software inventory and status reports
- Oversee and facilitate the response rate and completion of IT service provider tickets
- Assist IT service providers as required
- Assist with setup workflow for new hires in active directory and email signatures
- Act as an alternate POC/liaison for PGAL's IT vendors and services
- Assist with laptop backups
- Support IT, BIM and project team leadership on enterprise solutions, R&D and 3-D modeling
- Coordinate with IT leadership regarding IT equipment inventory for new hires, as well as floating equipment needs


3+ years with the following fundamental networking, software and virtualization experience:

- Network infrastructures, Cisco switches, routers and firewalls, including relevant protocols
- Windows 10 Pro, Windows 8 Pro and Windows 7 Pro
- DFS Management required
- MS Office 365/2016 Pro, including Business/Pro versions of Teams, Skype (Lync)
- Adobe Creative Cloud collection
- Microsoft Windows Networks
- Microsoft Windows Server 2012 – 2016/2019
- Active directory
- Microsoft Hosted Exchange 2013 - 2016
- Microsoft Management Tools, Microsoft SQL 2013/2016
- Network Appliance or relevant NAS/SAN, ISCSI experience
- Enterprise Backup Systems/Solutions (Backup Exec) experience
- SharePoint Server
- IP Telephony (VOIP); Cisco Call Manager
- VM Ware and VDI configuration and support experience is a plus
- Cloud networking, configuration, virtualization


- Windows Azure is a plus
- Autodesk AE&C Collection, Versions 2016 - 2019
- Revit 2016-2019
- Deltek Vision is a plus
- Newforma is a plus

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