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Desktop Support Technician

Date Posted: Aug 3
Type: Permanent
Wage: $55,000 - $68,000
Job Number: 8200
Location: Houston, TX

TITLE: Desktop Support Technician

LOCATION: North Houston

TYPE: Direct Hire

SALARY: $55,000 - $68,000

SUMMARY:
Our client is looking to add a Desktop Support Technician to their team.
The Desktop Support Technician will be responsible for the technical support of desktop and laptop computers, applications, and related technology. Support includes receiving, prioritizing, documenting, and actively resolving end user requests. Additionally, this position is responsible for specification, installation, and testing of computer systems and peripherals within established standards and guidelines. These responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and sound judgment. This position will work under the direction of the Operations Supervisor and requires excellent customer service and organizational skills to support administrative personnel, department supervisors, and staff. This position requires the ability to function successfully in both team and independent work environments.

DUTIES:
- Respond to phone calls, email, tickets and in-person requests for technical support.
- Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
- Collaborate with Help Desk and Systems Administrator personnel as appropriate to determine and resolve problems received from clients.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Train and orient end-users on use of various hardware and software.
- Recommend and perform upgrades on systems to ensure longevity.
- Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software.
- Assist in the organization and inventory of all desktop hardware and software resources.
- Maintain excellent communication with the IT Ops Supervisor on all tasks and projects.
- Create and maintain technical documentation, keep tickets updated and resolve within SLA’s.

REQUIREMENTS:
- 3+ years of experience in desktop hardware and PC application support within a networked environment.
- Strong customer service and documentation skills.
- Expert knowledge of Microsoft Windows 10 and O365 in a Windows Server environment.
- Proficient with troubleshooting, isolating, and resolving hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
- Understanding of basic network troubleshooting.
- Install and troubleshoot printers (direct and network attached).
- Troubleshoot intranet and internet network connectivity.
- Must possess excellent communication skills.
- Knowledge of SCCM or Intune for deploying images and software.

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