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Desktop Support Analyst (Level 2)

Date Posted: Mar 8
Type: Contract or Permanent
Wage: $27.00 - $30.00 / Per hour
Job Number: 7471
Location: Houston, TX

TITLE: Desktop Support Analyst (Level 2)

LOCATION: Southwest Houston

TYPE: Contract to hire or Direct Hire

RATE: $27.00 - $30.00 / Per hour

SUMMARY:
Our client is looking to add a team member to their Desktop Support team.
The best candidate will have 5+ years of experience with Level 2 tech support. This person will be assisting the team members in person and Use ghost or similar software for reimaging.

DUTIES:
- Provide resolution, configuration, and installation of PC and other hardware and peripherals, to include, but not limited to desktop PCs, laptops, Tablets, Scanners, cell phones and printers
- Respond quickly to internal customer issues in a prompt manner
- Install, support, and trouble-shoot a variety of software packages, including, but not limited to Windows 7, 8, and 10, MS Office Suite/O365, Internet Browsers, and Outlook
- Remove virus and malware infections
- Image Desktop systems using Ghost Product, System Center, or other imaging technologies
- Deploy new computer devices for company users
- Maintain inventories for all electronic equipment, toner, and other technology supplies
- Manage printer environment by changing toner, replacing rollers, and installing maintenance kits
- Keep Desktop Support area organized
- Support Motorola/Zebra hand scanners for Operations and Distribution Centers

REQUIREMENTS:
- 5+ years of desktop / helpdesk support experience
- Experience using Software deployment and Asset Management tools (Microsoft System Center Configuration Manager (MSCCM) and In Tune
- Advanced client OS background including Windows 7, Windows 8, Windows 10
- Knowledge of enterprise desktop and user administrative tools including Active Directory
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
- Ability to work overtime as required

EDUCATION:
- Bachelor's degree/Certification, a plus

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