Business Analyst | Process Automation Support

Date Posted: Mar 12
Type: Contract
Wage: $35-40/ hour
Job Number: 7484
Location: Houston, TX

TITLE: Business Analyst | Process Automation Support

CLIENT: Energy Company

LOCATION: Houston, Texas

TYPE: Contract (6- 12 months)

RATE: $35-40/hour DOE

• Implement RPA plans "Process Improvement" supporting optimization of process and procedure initiatives and program management
• Identify automation opportunities, working with the business to analyze processes and create relevant documentation
• Evaluate content elements – including process maps, videos, and functional requirements – for handoff to RPA build team for automation
• Coordinate between the business Subject Matter Expert (SME) and RPA builders to provide feedback and answers while process is in the build stage
• Make recommendations for further automation opportunities
• Effectively drive change in processes and procedures across multiple functional groups such as IT technical teams, Back Office Operations (including invoicing, service initiation, remittance processing), Consumer Operations, Marketing, and Legal

• Employ Lean Six Sigma methodologies and analytics into organizational operations to streamline business processes for automation to meet business objectives; Lean Six Sigma Green Belt preferred
• Work closely with Process SME's to prepare Process Definition Document (PDD) & Solution Design Document (SDD)
• Prepare and deliver “click level” process documentation that meet or exceed business requirements and allow seamless automation creation
• Proven experience effectively managing and influencing automation changes within a large organization
• Assess and interpret customer needs and process requirements for improved operational efficiencies and customer service through RPA
• Work well with teams while supporting multiple brands and processes
• Work with cross-functional teams and gain approval for process changes, documentation and outcomes from key stakeholders to ensure accurate and timely automation results
• Ability to communicate complex ideas clearly and concisely and ability to facilitate cross-functional meetings
• Develop and maintain close and ongoing relationships with key stakeholders
• Provides analytical and technical solutions to difficult system/customer related problems
• Develops and recommends new processes to streamline workflow
• Ensures “solution architecture” quality – balance of pragmatic, effective, and robust solutions to business problems using automation

• Minimum of 3+ years’ experience in IT and/or Robotic Process Automation projects
• Work background in RPA software knowledge and practical automation experience is required
• Lean Six Sigma experience preferred
• Apply tools such as DMAIC, LEAN, Kaizen, DFSS to achieve process variability reduction, waste elimination and problem solving while creating process documentation for best possible solution
• MS Office applications Visio, RPA software and IT experience required
• Strong knowledge of RPA processes and software including Optical Character Recognition (OCR) tools

• Bachelor’s degree in Business, Marketing, Accounting, Engineering, Management Information Systems or Computer Science

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